Aligning strategy and leadership with operational excellence to drive sustainable, customer centric enterprise wide transformation
2016 has been a unique year for our PEX Network with an increased focus on change management within process excellence teams. We have noticed an increasing concentration on end to end process, customer centric approaches, and achieving excellence in continuous improvement. Currently, the PEX Network is the primary destination for process improvement professionals; with a community of over 100,000 members globally that continuously supports us throughout the research and development of our portfolio of events.
With the digital revolution dramatically changing the focus of process excellence professionals, we are seeing value placed on flexibility over standardisation, customers over cost and people rather than process. With this in mind, customer expectations in customer service have changed dramatically and organisations must find a way to produce better service while reducing cost.
This event will provide you with the opportunity to learn and network with national and international industry leading Process Excellence experts to identify opportunities, take away key strategies and gain insights for successful operational excellence.